Last Updated: February 3, 2026

Welcome to the Flockmart LLC FAQ page.
Here you’ll find answers to the most common questions about orders, shipping, returns, and products.

📦 ORDERS & SHIPPING

1️⃣ How long does shipping take?

Orders are processed within 1–2 business days.
Delivery usually takes:

• USA: 5–7 business days

• International: 7–15 business days

Shipping times may vary due to carrier delays or holidays.

2️⃣ Do you offer free shipping?

Yes! We offer free standard shipping on most orders.
Any paid shipping options will be clearly shown at checkout.

3️⃣ How can I track my order?

Once your order ships, you’ll receive a tracking number by email.
Tracking updates may take 24–48 hours to appear.

4️⃣ My package is delayed — what should I do?

Carrier delays can happen. If your order is significantly delayed, contact us and we’ll help track it.

5️⃣ What if my package is lost?

If your package appears lost in transit, contact our support team. We’ll work with the carrier to resolve the issue.

🔄 RETURNS & REFUNDS

6️⃣ What is your return policy?

We offer a 365-day money-back guarantee.
If you’re not satisfied, you can return eligible items.

7️⃣ How do I start a return?

Email our support team with your order number and reason for return. We’ll guide you through the process.

8️⃣ How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the return.

9️⃣ Do I have to pay return shipping?

Return shipping is the customer’s responsibility unless the item is defective or incorrect.

🧸 PRODUCTS & SAFETY

🔟 Are your toys safe for kids?

Yes. Our toys are made with child-safe materials and designed for safe play.
Always follow age recommendations.

1️⃣1️⃣ What age group are your toys for?

We offer toys for various age ranges. Each product page shows the recommended age group.

1️⃣2️⃣ Do toys require batteries?

Some toys do. Battery requirements are listed on product pages.

1️⃣3️⃣ Are your RC cars waterproof?

Most RC cars are splash-resistant but not fully waterproof.
Avoid deep water unless specified.

💳 PAYMENTS & SECURITY

1️⃣4️⃣ What payment methods do you accept?

We accept major credit/debit cards and secure online payments through Shopify.

1️⃣5️⃣ Is my payment information safe?

Yes. We use SSL encryption and secure payment gateways to protect your data.

📞 CUSTOMER SUPPORT

1️⃣6️⃣ How can I contact you?

Email: support@flockmartllc.store
Phone: +1 (715) 230-1409

Support Hours:
Monday–Friday
9 AM–5 PM (EST)